Help

billing issue

Terrell M. Designer •

Is there a way to see receipts for the monthly subscription? Also when charged am I paying for the previous month or the next month? For example if I get charged at the end of February am I paying for February or March? I would assume I'm paying for March however I'm pretty sure my account got charged yesterday but it says my subscription ended today. And lastly what should the Merchant name say on my bank statement?

Replies

Christian P. Admin •

Hello! I just checked and found the license didn't catch the update due to an error we had on our end. Your license should be restored! For receipts the merchant name should be either Stripe or Marching Mapper depending on your bank, all payments are handled through stripe. I just sent an email over to stripe support for sending receipts to make sure they're going through customers. If you find more billing issues please email us at billing@marchingmapper.com